What ccmMercury Can Do For You

ccmMercury is correspondence management software that will help you reduce costs, improve service and increase confidence in the effectiveness of your correspondence operation.

ccmMercury.WEB enables people anywhere in your organization to process correspondence using a Web application, while the ccmMercury client provides the high-performance data entry and processing capabilities need ed by your dedicated staff to process high volumes of correspondence items.

Reduce Costs

• Working with electronic copies of documents eliminates the cost of printing, copying, faxing, delivering and filing paper versions.
• Keeping all information about every piece of correspondence in a database eliminates the extra work required to summarize manual correspondence logs to create management reports.

Improve Service

• Eliminate the time wasted searching for paper documents or waiting for paper documents to be delivered.
• Answer telephone queries instantly without having to find paper documents and call the person back.
• Enable others outside the correspondence unit to search the correspondence database in order to answer their own questions.

Increase Confidence in Your Process

• Never lose any piece of correspondence.
• Always be able to instantly find the latest status of any item.
• Easily generate the reports needed to confirm service levels, demonstrate productivity improvements and justify resource requirements.

ccmMercury Product Family

ccmMercury is correspondence management software that will help you reduce costs, improve service and have confidence in the effectiveness of your correspondence operation.

• ccmMercury.WEB enables people anywhere in your organization to process correspondence through a Web application.
• ccmMercury provides the high-performance data entry and processing capabilities needed in dedicated, high-volume environments
• ccmEnterprise provides large numbers of people throughout your enterprise with cost-effective "light usage" access to all correspondence information.
• ccmEForms allows clients to input their own information directly into the ccmMercury database using Web forms.

Complete Solutions

A correspondence management solution from WorkDynamics provides everything needed to ensure you get maximum value from your investment:

• Requirements: Experienced analysts can evaluate your correspondence processes and recommend ways you can save time and money.
• Software: The different components of the ccmMercury software family ensure that you can address all of the requirements.
• Implementation: Experience technical staff will help you install and configure ccmMercury for maximum performance and ease of use.
• Training: A full set of training courses for your IT administrator and your end-users ensure that they can operate and use the products effectively.
• Support: Our support programs ensure your questions and issues are addressed and resolved quickly, and that you get the benefits of regular software updates.

More Information

The following links to the WorkDynamics website will provide more information:

• Product Details: More details about product capabilities
• Solutions: Different types of business problems ccmMercury can address
• Clients: Some of the major US Government clients that use ccmMercury
• Case Studies: Some of the ways clients are using the products to solve business problems