GENERAL SERVICES ADMINISTRATION

WebOps is a women-owned, small business located in Richland, Washington, with offices in the Richland Federal Building. WebOps is a limited liability company, licensed and registered in the State of Washington. The partners are degreed professionals with emphasis on technical writing, editing, and business management. The partners have provided consultation, writing, editing, facilitation, and related decision support services to the U.S. Department of Energy Richland Operations Office and the U.S. Department of Energy Headquarters for over ten years. WebOps' focus is consistent product quality, speed of delivery, and exceptional customer service. WebOps has provided outstanding service resulting in numerous certificates of appreciation.

SIN 874-1 Consulting Services

WebOps has consulting experience and offers the following services:

• Strategic, business, and action planning
• Systems alignment support through organization development tools that help staff members clarify, understand, and successfully manage interdependencies in the overall work system
• Change management
• Cycle time improvements
• Performance measures and indicators
• Process and productivity improvement
• Organizational assessments
• Program audits and evaluations.

SIN 874-2 Facilitation Services

WebOps has extensive experience and offers the following services:

• Interviewing the project sponsor in advance to fully understand the facilitated session's purpose and objectives, and establishing realistic expectations
• Reserving suitable space for the facilitated sessions
• Setting agendas to achieve each sessions' objectives and informing participants by distributing agendas before the facilitated sessions
• Leading large (18) and small (2) group discussions
• Presenting electronic information from the Internet and Microsoft applications using laptop computer and projection equipment
• Reaching consensus when disagreements and divergent views were present by applying problem solving and dispute resolution techniques
• Focusing decision-making
• Recording discussion content
• Providing meeting summary for the permanent record.

SIN 874-3 Survey Services

WebOps has experience in both traditional and online research methods and provides the following survey services:

Survey Content and Design

• Content
  • Word questions for accurate, reliable, bias-free results.
  • Develop 'Choose One' questions that allow the respondent to choose one of a number of choices.
  • Develop 'Choose All That Apply' questions that allow the respondent to choose one or more choices.
  • Develop 'Rating' questions that allow the respondent to choose one choice from a range of choices. Each choice has a numeric value associated with it that is used when calculating results and statistics.
  • Develop 'Skipping Instructions' that specify which question a respondent should read next and guides the respondent through a series of questions.
  • Develop skip patterns (not presenting questions you feel are inappropriate as a result of a particular response).
• Design
  
  • Present questions in a random order.
  • Design surveys or questionnaires for user convenience.
    • Traditional surveys - single or multiple page surveys, easily returnable to client
    • Web-based surveys - point web browsers to the address, fill out the survey, and hit submit
    • E-mail surveys - a survey for each respondent arrives as text in an e-mail message. The message also includes a survey authentication marker. This marker is a combination of letters and numbers that uniquely identifies an individual survey and facilitates results collection.

Survey Administration

• Deploy
  • Assign roles and permissions, allowing multiple people to participate in the survey process.
  • Provide access to respondents from specified domain(s).
• Survey monitoring
  • Provide complete respondent tracking.
  • Filter out respondent's resubmissions.
  • Selectively present feedback to the user based on their response(s).
  • Conduct run-time range/type checking.

Survey Analysis and Reporting

• Collect and analyze results.
  • Up to 50 cross-tables can be created for a survey. Cross-tables are a statistical analysis technique that helps you identify trends and correlations in returned surveys by comparing responses to two questions at a time.
  • Provide advanced statistical information such as the mean, deviation, and skewness, which can be used to draw conclusions about survey responses.
  • Filter data to include or exclude responses in the charts you create.
  • Export results in file formats that can be imported into most spreadsheet and statistical analysis applications.
• Reports
  • Provide statistical results by question and by respondent.
  • Provide bar or pie charts, depending upon the number of choices for a question.
  • Provide summary statistics, which report overall response types and rates (number of participants that answered the question and number that didn't answer the question).

SIN 874-7 Program Integration and Project Management Services

• Address the full range of activities from project beginning to end and manage multiple projects within programs and across organizations.
• Improve project performance with schedules and metrics.
• Develop collaborative relationships among project stakeholders (participants, clients and other interested parties)
• Make ad hoc adjustments, based on assessments of current conditions, to protect project quality, cost, and schedule.